Delivery & Shipping Policy

1. UK Delivery Options

Standard Delivery (3–5 Business Days)

Available on all orders. Free on orders over £100. A charge applies to orders below the free delivery threshold. Orders are dispatched within 1–2 business days and delivered via Royal Mail or a comparable carrier.

Express Delivery (1–2 Business Days)

Available for orders placed before 2:00 PM (Monday–Friday). A charge applies. Orders placed after the cut-off will be dispatched the next business day.

Next Day Delivery (Guaranteed Next Business Day)

Available for orders placed before 2:00 PM (Monday–Friday). A charge applies. Not available on weekends or bank holidays. Requires a signature upon delivery.

2. Delivery Timescales

All delivery timescales are estimated and begin from the date of dispatch, not the date of order. During busy periods (e.g. Christmas, Black Friday), deliveries may take slightly longer. We will notify you if there is a significant delay.

3. Order Dispatch

Orders are processed and dispatched Monday to Friday (excluding UK bank holidays). Orders placed after 2:00 PM or on weekends will be processed the next business day. You will receive a dispatch confirmation email with tracking information once your order has been shipped.

4. Tracking Your Order

All orders include a tracking number sent to your registered email address once dispatched. You can track your order via the carrier's website or by logging into your account on www.itcarecenter.co.uk. If you do not receive a tracking email within 3 business days of your order, please contact us at info@itcarecenter.co.uk.

5. Delivery Address

Please ensure your delivery address is correct at the time of ordering. We are unable to redirect orders once dispatched. iTcare Center UK is not responsible for failed deliveries due to an incorrect address provided by the customer.

6. Failed Delivery & Missed Parcels

If you miss a delivery attempt, the carrier will leave a delivery notification card with instructions on how to rearrange delivery or collect your parcel from a local depot. Most carriers will make up to 3 delivery attempts before returning the parcel to us.

If a parcel is returned to us due to a failed delivery:

• We will contact you to rearrange delivery (an additional shipping charge may apply)
• Or we will issue a refund minus the original shipping cost

7. Lost or Damaged in Transit

If your order has not arrived within 10 business days of the estimated delivery date, please contact us at info@itcarecenter.co.uk. We will investigate with the carrier. If the parcel is confirmed as lost, we will offer a replacement or full refund at no cost to you.

If your order arrives damaged, please:

• Take photographs of the packaging and item immediately upon receipt
• Contact us within 48 hours at info@itcarecenter.co.uk

We will arrange a collection and replacement or refund.

8. International Delivery

Currently, we only deliver to addresses within the United Kingdom (England, Scotland, Wales, and Northern Ireland). We do not offer international shipping at this time. We hope to expand delivery options in the future.

9. Delivery to Remote Areas

Delivery to certain remote UK areas (e.g. Scottish Highlands, Islands, Northern Ireland) may take 1–2 additional business days and may incur additional delivery charges. These will be displayed at checkout before you complete your purchase.

10. Contact Us

For all delivery enquiries, please contact us:

• Email: info@itcarecenter.co.uk
• Website: www.itcarecenter.co.uk

Response time: within 2 business days