Privacy Policy

1. Who We Are

iTcare Center UK is the data controller responsible for your personal data. We are registered in England & Wales (Company No:16352875). If you have any questions about how we handle your data, contact our data lead at: info@itcarecenter.co.uk

2. What Data We Collect

We collect the following categories of personal data:

• Identity data: name, username
• Contact data: billing address, delivery address, email address, telephone number
• Financial data: payment card details (processed securely via our payment provider — we do not store full card details)
• Transaction data: details of products purchased and your purchase history
• Technical data: IP address, browser type, device identifiers, cookies
• Profile data: your account login, preferences, purchase history, and reviews
• Marketing data: your preferences for receiving marketing communications from us

3. How We Collect Your Data

We collect data through:

• Direct interactions: when you register an account, place an order, contact us, or subscribe to our newsletter
• Automated technologies: cookies, server logs, and similar tracking technologies as you interact with our website
• Third parties: payment processors, delivery partners, and analytics providers

4. How We Use Your Data

We use your personal data for the following purposes:

• To process and fulfil your orders and manage returns
• To create and manage your account
• To send order confirmations, delivery updates, and customer service communications
• To comply with legal and regulatory obligations
• To send marketing communications (only with your consent or where we have a legitimate interest)
• To improve our website, products, and services through analytics
• To detect and prevent fraud

5. Legal Basis for Processing

Under UK GDPR, we process your data on the following legal bases:

• Contract: to fulfil your order and provide our services
• Legal obligation: to comply with UK law (tax, consumer protection)
• Legitimate interests: fraud prevention, business analytics, and improving services
• Consent: for marketing emails and non-essential cookies — you may withdraw consent at any time

6. Sharing Your Data

We do not sell your personal data. We may share your data with:

• Delivery partners (e.g. Royal Mail, DPD, Evri) to fulfil your order
• Payment processors (e.g. Stripe, PayPal) to process payments securely
• IT and cloud service providers who host our website and systems
• Analytics providers (e.g. Google Analytics) to help us improve our website
• HMRC and other regulatory bodies where legally required

All third parties are required to handle your data securely and only for specified purposes.

7. Data Retention

We retain your personal data only as long as necessary:

• Order and transaction records: 7 years (HMRC legal requirement)
• Account data: for the duration of your account, plus 2 years after closure
• Marketing preferences: until you withdraw consent
• Technical/log data: up to 12 months

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right to access: request a copy of the personal data we hold about you
• Right to rectification: request correction of inaccurate or incomplete data
• Right to erasure: request deletion of your data ('right to be forgotten') where there is no legal reason to retain it
• Right to restrict processing: request that we limit how we use your data
• Right to data portability: receive your data in a structured, machine-readable format
• Right to object: object to us processing your data for direct marketing or legitimate interests
• Rights related to automated decision-making: not to be subject to solely automated decisions that significantly affect you

To exercise any of these rights, email us at info@itcarecenter.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

9. Data Security

We take data security seriously and implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include SSL encryption, secure payment processing, and access controls.

10. Cookies

We use cookies and similar technologies on our website. Please see our separate Cookie Policy for full details. You can manage your cookie preferences at any time via our Cookie Consent tool.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by prominently posting a notice on our website. The date at the top of this policy shows when it was last updated.

12. Contact

For any privacy-related queries or to exercise your rights, contact:

• Email: info@itcarecenter.co.uk
• Address: iTcare Center UK, 8, North Street, Romford. RM1 1BH, United Kingdom